Managed Services

Managed services is the practice of outsourcing on a proactive basis management responsibilities and functions and as strategic method for improving operations and cutting expenses. It appears as an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under the subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Service Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.